Hotline: 0903.166.228
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Terms & Policies

Welcome to namanmarket.com!

Website namanmarket.com belongs to Nam An International Investment Ltd. Co. By using this website, you will be deemed to have accepted these terms and conditions.

We reserve the right to change the Terms and Conditions at any time and they take effect immediately after being updated on website without prior notice. Therefore, please check our Terms and Conditions regularly and carefully before shopping via namanmarket.com

1. How to use website?

- We are granted permission to create website namanmarket.com and you can shop via our website under the terms and conditions of use.

- Please do not use any part of this website for commercial purposes or on behalf of any third party without our express written permission. If you violate any of these terms, we will cancel your license without prior notice.

- The information on our website is provided for general product information, so all comments displayed on our website are personal opinions of our customers, not ours.

- You must register an account with credentials about yourself and must update if there are any changes. You are entirely responsible for your account, password and activities on our website. Furthermore, you must notify us when your account is accessed without permission. We will not be responsible and liable for any loss or damage, whether direct or indirect caused by your non-compliance.

- By registering an account, you agree to receive promotional emails from us. Then, if you do not want to receive emails, you can refuse by clicking the link at the bottom of every promotional email.

2. Customers Reviews

- All of your comments are our property. If we detect any false information, we will immediately lock your account or apply other measures in accordance with Vietnam laws.

3. Payment Instructions

- Click HERE for details

4.  Confirm your order - Delivery

- When you ordered successfully, customer service staffs will contact you to confirm your order and send delivery information via email, hotline or SMS as soon as possible.

- Nam An Market will contact you by phone before delivery.

- In order to confirm order quickly, please provide correct and complete information regarding the delivery or terms and conditions of the promotion (if any).

- Area of delivery: Nam An Market only deliver within HCM city

- Delivery fee: Free delivery for bill from 300.000vnd and within 5km

 

District 1 – District 12

Tan Binh, Tan Phu, Phu Nhuan, Go Vap, Binh Thanh, Thu Duc

Binh Tan, Binh Chanh, Hoc Mon

< = 5km

> 5km

Bill from and over 300.000vnd

Free

10.000vnd

20.000vnd

Bill under 300.000vnd

10.000vnd

20.000vnd

30.000vnd

5. Promotion

- We often have various promotion programs to thank for our beloved customers. However, in order to ensure fair treatment of customers, we reserve the right to refuse orders not for personal use, orders of buying items in bulk, buying and reselling.

- Promotion information will be updated and could be changed without prior notice. So, please read terms of promotion programs carefully first.

6. Discount codes

- Promo codes offer you chances to buy products of Nam An Market with low prices.

- Each order can only apply 1 discount code, you will receive detailed information about the promotion program attached to the discount code. To ensure fair treatment of customers, we reserve the right to refuse orders not for personal use, orders of buying items in bulk, buying and reselling

7. Price

- Price of products on our website include VAT and they may change depend on price from our manufactures. Delivery cost will be added and showed obviously (if any) on the Payments page as you order.

- Although we try our best to make sure that all information and prices displayed correctly, there are some errors. If we find in the price of any of your products, we will notify you as soon as possible and send you an option to re-confirm your order or cancel order. If we cannot contact you, the order will be automatically canceled and a refund will be made (if the order has been paid in advance).

8. Product Information

- We provide detailed information for each product on website Namanmarket.com but we cannot commit to providing accurate, complete, up-to-date information for all products.

- In case you received a product which was not exactly the same what we have described on our website, please kindly contact Customer Center to get new product or return unused product.

9. Legal rights

- The terms, conditions and contents of this website are governed by Vietnam laws and the Courts of Vietnam will settle any disputes arising out of the unauthorized use of this website.

10.  Privacy Policy

- We use the best methods to protect your personal information and payment. Your information during the payment process will be encrypted for your safety. After completing the order process, you will exit safety mode.

- You are not allowed to use any other programs, tools to interfere with the system or change the data structure. We also prohibit the spreading, propagation or encouragement of any activity that interferes with, sabotaging or infiltrating system data. Individuals or organizations in violation will be deprived of all rights and will be prosecuted if necessary.

11. Safe and convenient payment via namanmarket.com

- All information through transactions via namanmarket.com by international credit cards will is strictly confidential by encryption. Thereby, when making an online payment, please note the following details:

  • Use only website with secure payment certificates.
  • Absolutely not allow others to borrow your credit card or account to make payment at namanmarket.com; In case of unwanted transaction, please inform us to be able to support in time.
  • Check your bank account regularly to make sure all transactions by the card are in control.

- In case customers want to edit information, please inform Nam An Market via hotline 0903.166.228.

12. Returns & Exchanges

- We are committed to ensure 100% Purchase Protection for customers by offering flexible Returns & Exchanges Policy in case customers are unsatisfied with our products.

- Terms & Conditions: The request for a return or an exchange is subject to the following conditions:

  • The replacement product must include a sales receipt.
  • The replacement product must have a product box and attached gifts (if any).
  • Replacement can only be made within 24 hours after the customer receives the goods.
  • The Returns & Exchanges Policy does not apply to items that are discounted or bonus products.

13. Change or cancel transactions

- In any case, the customer has the right to terminate the transaction if:

  • Inform Nam An of the cancellation via hotline 0903.166.228
  • Return unused products or get any benefit from those products (in accordance with the policy of return of goods.

14. Provide personal information incorrectly

- Customers are responsible for providing complete and accurate information when participating in shopping on namanmarket.com. In case the customer entered incorrect information, Nam An Market has the right to refuse the transaction.

- In any case, the customer has the right to terminate the transaction if:

  • Inform Nam An of the cancellation via hotline 0903.166.228
  • Return unused products or get any benefit from those products (in accordance with the policy of return of goods.

15. Dispute resolution

Any dispute, complaint or dispute arising out of or relating to the deal at namanmarket.com or these Terms and Conditions shall be settled by negotiation, conciliation, arbitration and/or Courts under the Consumer Protection Act - Chapter 4 “Settlement of Disputes between Consumers and Organizations and Individuals Trading in Goods and Services”

16. Termination agreement

If there is any illegal or unauthorized use of the website, we reserve the right to suspend or terminate your account permanently. If you are not satisfied with the website or any of its terms, conditions, rules, policies…then the only remedy is to stop working with us.

17. Other regulations

All Terms and Conditions (and all obligations arising out of these Terms and Conditions or otherwise) shall be governed by and construed in accordance with Vietnam laws. We reserve the right to modify these Terms and Conditions at any time and amendments will be effective immediately upon posting on the website.

Please note that only purchase when accept and understand all Terms and Conditions above. If you need more information, please contact hotline 0903.166.228 or email to customerservice@namanmarket.com.vn